ABOUT PIZZA 4P'S Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.
The Head Chef is a senior multi-store leader responsible for overseeing and elevating Kitchen/ Food Operations across all assigned outlets. As the direct developer of Assistant Managers, the Head Chef is accountable for multi-store optimization of people, systems, financial performance, and culture — creating an environment where every store operates at a consistently high level of quality and stability.
Multi-Store Operations Management
Ensure consistent quality, speed, and hygiene across Pizza / Kitchen / Dessert sections in all assigned stores.
Monitor QC, Speed, COGS, and Hygiene data for each store and lead improvement initiatives.
Lead Food Operations setup for new store openings including SOP development, training, and QC systems.
Own end-to-end store audit programs across all locations (food / service / cleanliness / safety).
Maintain the ability to step into floor, kitchen, or pizza operations hands-on when needed — diagnose bottlenecks, demonstrate the 4P's standard, and coach teams to replicate it.
Develop and coach Assistant Managers to achieve full independence and operational excellence.
Conduct monthly 1-on-1s, performance evaluations, and career development conversations with AMs.
Own succession planning for Food Operations across all assigned stores.
Analyze QC, Speed, Cost, and Guest Feedback data to drive area-wide continuous improvement.
Implement and maintain standardized systems across stores — Recipe, SOP, QC frameworks, and training tools.
Lead operational design for new menus, seasonal items, and special events.
Embed 4P's Vision, Mission, and Core Values into all teams within the area.




opening/closing, guest recovery, inventory control, escalation, hygiene).
Build operational tools to drive execution consistency — audit checklists, shift handover templates, daily manager routines, training trackers, and weekly business review formats.
Monitor and manage P&L; performance across all assigned outlets.
Improve food cost, yield, and loss-rate KPIs across all stores.
Strengthen order accuracy, inventory management, and supply chain coordination.
Optimize multi-store shift planning and labor productivity.
Analyze sales data and develop strategies to drive revenue growth across locations.
Report performance insights and improvement proposals to Country leadership.
Act as the bridge between field reality and company strategy — bringing frontline voices into leadership conversations.
Support new store openings and stabilize post-opening operations by building scalable standards and training systems.
Guest Experience
Champion an exceptional guest experience culture across all locations.
Monitor guest satisfaction metrics, online reviews, and NPS scores; ONBOARDING & TRAINING
Immersive on-the-ground training at a designated outlet — learning 4P's food operations, culture, and quality standards firsthand.
Month 3: Gradual transition into full Head Chef responsibilities with mentorship from the Food Operations Manager.
Experience
~8+ years of progressive experience in the F&B;, hospitality, or QSR industry.
~ Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.




~ Proven experience in Pizza / Kitchen / Dessert operations with deep understanding of improvement methods.
~ Experience building SOPs and standards from scratch, or leading operational standardization in a growth-phase organization.
~ Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
~ Demonstrated track record of managing P&L;, driving food cost improvement, and leading teams.
~ Experience in new store openings and training system development is a plus.

Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field.
MBA or postgraduate qualification in Operations or Business Management is a plus.
Deep operational knowledge of Pizza / Kitchen / Dessert sections and quality improvement methodologies.
Strong data analysis skills — QC, Speed, COGS, Guest Feedback, and People metrics.
High-level coaching and mentoring capability for Assistant Managers.
Project management skills — new stores, training systems, and area-wide initiatives.
Crisis management capability in emergencies (safety, food incidents, operational disruptions).
Commercially sharp with the ability to read financial reports and drive profitable action.
Proficient in MS Office / Google Workspace; Excellent communication skills in English (Hindi a plus).
Motivated to grow with the company in a high-growth phase while staying hands-on with operations.
Competitive salary package (negotiable based on experience)..
~18 days of annual leave per year.
~50% internal dining discount across Pizza 4P's and other group brands.
~ Private healthcare insurance.
~ Travel allowances.
~ Transparent career progression path within a fast-growing global restaurant group.
~ A purpose-driven work culture built around happiness, craft, and community.

📌 Head Chef, Staff Restaurant (Mumbai)
🏢 Pizza 4P's
📍 Mumbai