Job Description

Job Location : Hyderabad / Bangalore

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Experience : 2-5 Years

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Job Function : Project Management Office (PMO)

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Reporting to : Customer Success Head

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Salary : As per the industry Standards

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About Prodigy Health

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Prodigy Health is an AI-native healthcare technology company building the data and intelligence layer for modern hospitals. We build two products: CarePro, a patient engagement and conversion platform, and Intellica, a health BI cloud for multi-unit hospital analytics. Our platforms live with leading enterprise hospital groups across India, running mission-critical operations at scale. We're a small, fast-moving team that ships real products into real hospitals where reliability, security, and data integrity genuinely matter.

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Role Overview

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We are looking for a PMO professional with a healthcare consulting background to own the end-to-end product implementation cycle for our flagship product, CarePro — from initial requirement gathering through go-live and steady-state support. This role sits at the intersection of delivery, client relationships, project governance, and consulting, and requires comfort engaging directly with senior hospital leadership as well as day-to-day operational and IT teams.

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Key Responsibilities

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End-to-End Implementation Ownership

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• Own the complete implementation lifecycle for CarePro at client sites — requirement gathering and fulfillment, solution configuration/consulting, data readiness, testing, go-live, and post-launch stabilization

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• Translate hospital-specific requirements into actionable implementation plans in coordination with product and engineering teams

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• Drive data soundness across implementations — ensuring data mapping, migration, and validation meet client and product requirements

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• Provide consulting input to clients on workflow design, process alignment, and best-practice adoption of CarePro

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Stakeholder & Senior Leadership Management

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• Act as the primary point of contact for client-side stakeholders — from senior hospital leadership (CXOs, administrators) to clinical, IT, and operations teams

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• Lead regular meetings and steering committee updates with senior leadership, presenting status, risks, and strategic recommendations

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• Manage expectations and resolve escalations between internal delivery/product teams and client stakeholders

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• Build strong working relationships with hospital-side sponsors and champions to drive engagement and product adoption

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Project Governance & Delivery

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• Drive structured project governance: status reporting, steering committee decks, RAID logs, and milestone tracking across multiple hospital accounts

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• Track project timelines, dependencies, and risks; proactively flag delays or scope issues

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• Support multi-unit / multi-hospital rollout planning (e.g., phased rollouts across hospital groups)

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• Provide end-to-end client support post go-live, ensuring adoption and resolving ongoing needs

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• Liaise with internal product, engineering, and support teams to ensure client commitments are met

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Change Management & Adoption

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• Support change management at client sites — training, communication, and stakeholder engagement to drive user adoption and minimize disruption

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• Contribute to user guides, training materials, and onboarding documentation for hospital staff using CarePro

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Candidate Requirement

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• 2–5 years of experience, with a mandatory background in healthcare consulting (strategy, operations, or technology consulting to hospitals/health systems)

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• Demonstrated experience managing external client stakeholders, ideally in hospital/healthcare settings

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• Robust understanding of hospital operations and workflows (OP/IP processes, clinical and administrative functions) preferred

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• Excellent communication and stakeholder management skills — comfortable presenting to senior hospital leadership

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• Structured, detail-oriented approach to project tracking, reporting, and governance

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• Ability to manage multiple hospital accounts/projects simultaneously

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• Comfortable working in a fast-paced startup environment with cross-functional teams (product, engineering, sales)

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• Willingness to travel to client/hospital sites as needed (Hyderabad/Bangalore region and beyond)

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• Bachelor's degree required; MBA or equivalent in healthcare management/administration preferred

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Good to have

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• Prior exposure to healthcare SaaS, HMIS, or hospital CRM/patient engagement tools

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• Understanding of India's digital health ecosystem (e.g., ABDM)

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📌 Project Management Office (New Delhi)
🏢 Prodigy Health AI
📍 New Delhi