AiSensy is a WhatsApp-based Marketing & Engagement platform enabling businesses to drive customer engagement, retention, and revenue growth through WhatsApp. Leading brands including Adani Group, Delhi Transport Corporation, Godrej Group, Aditya Birla Hindalco, Wipro, Asian Paints, Vivo, PhysicsWallah, India Today Group, Yakult, Skullcandy, and Cosco trust AiSensy to grow their business through WhatsApp. We are looking for a Customer Success Executive who is passionate about helping customers achieve measurable business outcomes through AiSensy's platform. In this role, you will be responsible for ensuring a seamless customer journey—from onboarding and product adoption to customer engagement, renewals, and account growth. This role is ideal for someone who enjoys building long-term customer relationships, solving business problems, and driving customer success in a fast-paced SaaS environment. Guide new customers through a smooth onboarding and implementation process. Help customers successfully set up and configure the AiSensy platform. Deliver an exceptional onboarding experience that sets customers up for long-term success. Customer Success & Relationship Management Serve as the primary point of contact for customer queries, product guidance, and account support. Drive product adoption by conducting training sessions, demos, and product walkthroughs. Identify potential churn risks and proactively implement retention strategies. Support renewal conversations by demonstrating platform value and ROI. Identify upselling and cross-selling opportunities and collaborate with the Sales or Account Management team to drive account expansion. Contribute to improving Gross Revenue Retention (GRR)



and Net Revenue Retention (NRR). Customer Support & Escalation Management Coordinate with Product, Engineering, and Support teams to resolve customer issues promptly. Prepare customer reports highlighting platform usage, campaign performance, and growth opportunities. Maintain accurate customer records and interactions within CRM systems. Coordinate with customers and the Finance team to ensure timely invoice payments and renewal processes. Assist in maintaining accurate payment and account records. Bachelor's degree in Business, Marketing, Commerce, or a related field. ~1–3 years of experience in Customer Success, Account Management, Customer Support, or SaaS Sales. ~ Experience working in a B2B SaaS or technology company is preferred. ~ Robust communication, presentation, and relationship management skills. ~ Experience using CRM platforms such as HubSpot, Salesforce, Zoho CRM , or similar tools. ~ Excellent organizational and stakeholder management skills. ~ Experience in Customer Success within SaaS, MarTech, CRM, or Customer Engagement platforms. Experience with customer support tools such as Intercom, Zendesk, Freshdesk, or similar. Basic understanding of marketing automation and customer engagement workflows. Deliver exceptional onboarding experiences with faster customer activation. Drive high product adoption and customer engagement across accounts. Build trusted customer relationships resulting in higher satisfaction and retention. Identify account growth opportunities through upselling and cross-selling. Work with leading brands across multiple industries. Competitive salary with performance-based incentives and excellent career growth opportunities.

📌 Pensions Executive (Gurugram)
🏢 AiSensy
📍 Gurugram