Job Description

About us:

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Subko is committed to an ideal: to help reimagine, re-design. and re-invent an unlikely

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origin- the Indian Subcontinent as a legitimate contributor to the global specialty coffee,

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craft baking and pod-to-bar chocolate making movements. Only raw materials enter

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Subko's facilities: all of the coffee, bakehouse and cacao products are crafted from

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scratch, in house. From crop to cup, pod to bar, and farm to table. We aim to provide a

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detailed, high quality coffee, bake and chocolate experience to all our guests.

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About the role:

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The Key Account Manager | Quick Commerce & E- Commerce is responsible for the

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day-to-day management of Subko's marketplace and quick commerce accounts. The

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role focuses on driving operational excellence across platforms by ensuring listing

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accuracy, catalogue health, pricing consistency, inventory availability, promotional

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execution, and platform performance.

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Working closely with the Quick Commerce & Ecommerce Manager, this role acts as the

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bridge between platform partners and internal teams including Supply Chain,

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Operations, Marketing, Finance, and Customer Experience to ensure seamless

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execution and sustainable business growth.

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Roles & Responsibilities:

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1. Marketplace & Platform Management

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- Manage the day-to-day operations of assigned Ecommerce and Quick Commerce platforms including Instamart, Blinkit, Zepto, Amazon, Flipkart, Noon, and other relevant marketplaces.
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- Ensure all product listings remain accurate, updated, and compliant with platform guidelines.
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- Monitor catalogue health, pricing accuracy, availability, and listing performance across all assigned platforms.
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- Coordinate with platform account managers to resolve listing issues, catalogue errors, and operational escalations.
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2.



Catalogue & Content Management

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- Ensure complete and accurate product information including product titles, descriptions, images, specifications, pricing, and promotional content.
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- Coordinate with Marketing and Brand teams for timely updates of creatives, banners, product launches, and seasonal campaigns.
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- Maintain listing quality to maximise discoverability and customer experience.
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3. Sales & Promotional Execution

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- Execute promotional campaigns, platform offers, sponsored listings, combo packs, seasonal events, and marketplace-led campaigns as planned by the E- commerce & Quick Commerce Manager.
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- Monitor campaign performance and recommend improvements based on sales data and customer behaviour.
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- Ensure timely execution of platform promotions and marketing initiatives
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4. Inventory & Order Management

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- Coordinate with Supply Chain, Warehouse, and Operations teams to maintain healthy inventory levels across all platforms.
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- Monitor stock availability and proactively highlight low inventory, stock-outs, and replenishment requirements.
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- Support demand planning during promotional periods and peak sales windows.
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5. Platform Relationship Management

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- Build strong working relationships with marketplace account managers and support teams.
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- Coordinate day-to-day communication regarding catalogue updates, promotional opportunities, operational issues, and performance reviews.




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- Escalate critical issues to the Ecommerce & Quick Commerce Manager wherever required.
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6. Performance Monitoring & Reporting

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- Track daily, weekly, and monthly business performance across assigned platforms.
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- Prepare reports covering GMV, orders, conversion, stock availability, returns, ratings, reviews, promotional performance, and other marketplace KPIs.
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- Analyse trends and provide recommendations to improve sales and operational efficiency.
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7. Customer Experience & Ratings

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- Monitor customer ratings, reviews, complaints, and returns across platforms.
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- Coordinate with relevant internal teams to resolve recurring customer concerns.
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- Identify opportunities to improve customer satisfaction and product ratings.
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8. Cross-Functional Coordination

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- Work closely with Marketing, Brand, Operations, Finance, Supply Chain, and Product teams to ensure seamless execution across all Ecommerce and Quick Commerce initiatives.
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- Support new product launches, assortment planning, and marketplace expansion projects.
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Requirements

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- 2 - 3 years of experience in Quick Commerce or E -Commerce account management, preferably within FMCG, Food & Beverage, Retail, or Consumer brands.
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- Hands-on experience managing marketplaces such as Instamart, Blinkit, Noon, or similar platforms.
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- Solid understanding of marketplace operations, catalogue management, inventory coordination, and promotional execution.
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- Good analytical skills with proficiency in Microsoft Excel, Google Sheets, and marketplace dashboards.
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- Excellent coordination, communication, and stakeholder management skills.
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- Ability to manage multiple platforms and priorities simultaneously.
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📌 Key Accounts Manager | Quick Commerce & E Commerce (Mumbai)
🏢 Subko Specialty Coffee Roasters, Bakehouse and Fine Cacao
📍 Mumbai