Who We Are: Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.
ai is looking for a Technical Account Manager who will own the client's technical journey end-to-end - from presales solutioning through platform integration to long-term technical account management. This role blends Presales Solutioning (~20%), Onboarding & Platform Integration (~50%), and Technical Account Management (~25%), falling under the Product Team.

Client Discovery & Solutioning: Join technical discovery calls alongside Account Executives to understand the client's ad tech stack, integration landscape, and data architecture. ai's product capabilities, and produce Technical Feasibility Assessments covering integration approach, effort, dependencies, and risks.
Proposal & Solution Architecture: Act as the single technical point of contact for Revenue Enablement and GTM teams during RFPs and RFIs - fielding product and technical questions, coordinating with Product Managers where needed, and returning accurate, consolidated answers about Osmos.ai's capabilities.
Product Demos & POCs: Deliver high-impact product walkthroughs, pilot programs, and proof-of-concepts - including customising demos via scripts and loading Osmos SDKs on client front-ends to showcase real integration value. ai product to effectively address client needs and provide technical guidance.
End-to-End Onboarding:



Lead implementation for new clients - data assessments, platform configuration, API/SDK integrations (JS, iOS, Android, React Native), MMP and CDP integrations (AppsFlyer, Adjust, Singular, Segment, Mixpanel, MoEngage), UAT, and go-live. Own the project plan in Rocketlane and front-end all client technical conversations as their single point of contact.
Execute standard integrations independently - feed configuration, ad request/response flows, event registration, creative rendering, and callbacks. Technical Account Management: For strategic accounts post go-live, stay on as the technical owner. Join CSM-led Quarterly Business Reviews and own the technical section - live integrations, performance and stability, planned integrations, and optimization opportunities. Monitor Sev1/Sev2 incidents on your accounts and ensure resolution within SLA.
Expansion & Custom Delivery: When existing clients explore new capabilities - adding Offsite to an Onsite integration, or bringing in In-Store - assess technical readiness, scope the integration, advise the CSM on approach and timeline, and run the implementation. Collaborate with internal and external senior stakeholders - managers, directors, VPs, and C-suite leaders - to translate business requirements into actionable technical strategies.
Onboarding & Handover: Deliver technical enablement - platform training,



integration documentation, and troubleshooting runbooks - before go-live. Partner with Customer Success to ensure seamless onboarding, smooth handover, and long-term value realization.

6+ years of overall experience with at least 3+ years in a client-facing / solution engineering / technical account management / product implementation role in a B2B SaaS, AdTech, MarTech, RetailTech, or enterprise tech workplace.
~ Technical proficiency to understand and explain product functionalities and API documentation - you've integrated REST APIs, worked with SDKs, and are comfortable debugging webhook payloads or reading a JS console.
~ Hands-on experience loading scripts or SDKs on web or mobile front-ends - even quick prototypes on staging environments count. Knowledge of technical languages / quick prototyping / vibe coding is a genuine plus.
~ Experience working with MMPs (AppsFlyer, Adjust, Singular) or CDPs (Segment, Mixpanel, MoEngage) in a professional context.
~ Strong communication and presentation skills - you can explain a technical architecture to a CTO and a campaign setup to a marketing lead in the same meeting.
~ Experience working with senior stakeholders and translating business needs into technical solutions.
~ Project management discipline - you can run a plan, track dependencies, and flag risks before they become blockers. Rocketlane experience is a plus.
~ Ability to connect the dots and create compelling solutions.

Revolutionize AI first operating system: Be at the forefront of AI-powered solutions
Directly impacts major brands' success
We value your expertise and offer strong compensation

📌 Remote Technical Account Manager (Pune)
🏢 Osmos
📍 Pune