Customer Success Manager Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U.Drive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.

Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.

S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios. S. account management, sales, and fleet operations teams.

Account Ownership
Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders
Build and maintain trusted relationships that position Ridy as a long-term partner
Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently
Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early
Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets

Own the renewal calendar for your portfolio and build a data-supported business case for each




Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes
Partner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties
Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities

3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in India
~ Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion — not just onboarding or support
~ Experience working with U.Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers
~ Strong analytical skills — able to work with usage data, spot trends, and build a clear performance narrative
~ Proficiency with CRM platforms (HubSpot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, LinkedIn Sales Navigator, or similar)
~ Advanced proficiency in PowerPoint/Google Slides and Excel/Google Sheets
~ Comfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackers
~ S. business hours long term

Exposure to technology, B2B sales, B2B customer success, proptech, real estate, hospitality, or mobility
Experience planning and running customer events, community programs, or engagement campaigns
Familiarity with AI tools for research, drafting, analysis, and productivity
Competitive annual compensation of ₹8 LPA - ₹12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidate’s qualifications and experience.
Comprehensive health coverage
Paid time off and public holidays
Ownership of a portfolio of accounts with leading U.Growth opportunities at a fast-growing climate-tech company, with the opportunity to help shape Ridy’s customer success practice as it expands

📌 Customer Success Manager (Ecommerce) (Bengaluru)
🏢 Ridy
📍 Bengaluru