Job Description About the job n n Customer Support Executive delivers all aspects of support for TIGC products such as usability, n content search and answers to customers inquiries. n The Customer Support Executive will be providing effective and well-mannered support to n customers in relation to their product or service by Phone, Chat and Email. This includes active n focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the n vital action is taken to resolve a customer’s query. n n YOUR DAILY TASKS n · Respond to customer’s enquiries relating to information, product and fault calls resolving n as many queries as possible on the first interaction n · Take inbound and make outbound calls to resolve and/or route customers across service n delivery. n · Log and classify all calls and requests for assistance in the customer relationship n management system n · Filter and call out enquiries related to other aspects of the business and handover to the n appropriate department n · Handle the resolution process for customers relating to data and applications for a n particular product/s and contact n · Coordinate enquiry resolution progress and proactively call customers with a status n update or resolution if queries cannot be resolved on initial interaction n · Follow the appropriate procedures to respond to issues and update our customers when n outages of a major nature occur n · Call out problems affecting several customers or influencing the timely resolution of one n customer’s enquiry, including customer concerns to the team leader and other support, n sales, engineering, or resolver groups as appropriate n · Recognize and raise recurring problems, inferior processes, or outdated procedures n · Accept additional projects or areas of responsibility that will improve the team’s n performance n n What Do You Need To Bring n · 2+ years of Email/Chat/Voice Process experience. n · BA/ BS / BCom degree or educational equivalent n · Business level, both written and spoken fluency in English n · Experience in a customer service or contact center setting preferred n · The ability to learn and become specialists in products and develop a sound n understanding n · Positive approach to undertake additional projects and responsibilities from time to time n · Strong working knowledge of external systems, PC-based internet, and software n applications (Internet, Microsoft Office - Outlook, Word, Excel) n · Ability to work independently while making sound business decisions on case n information. n · Well-developed sense of urgency and follow-through n · Time Management and Adherence to schedules n · Willingness to work hard and have fun doing it! n n Competencies: n · Customer Focus n · Listening n · Problem Solving n · Composure n · Drive for Results n · Ethics and Values n · Integrity and Trust n n ENGLISH & HINDI Mandatory n n Working Hours : Rotation shift & Week offs n n Work Location : Bangalore n

📌 Customer Support Executive (Bengaluru)
🏢 The Indian Garage
📍 Bengaluru