Location: On-site – Netaji Subhash Place (NSP), New Delhi
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Company: XTREMEX
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Employment Type: Full-time
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About the Role
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We're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience.
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Responsibilities
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- Respond to customer queries via WhatsApp, Email, Instagram, and Phone.
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- Handle order tracking, delivery updates, returns, exchanges, and refunds.
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- Resolve customer complaints professionally and efficiently.
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- Coordinate with logistics and warehouse teams to resolve order issues.
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- Maintain accurate records of customer interactions.
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- Escalate complex issues to the relevant team when required.
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- Ensure high customer satisfaction and quick response times.
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- Assist customers with product recommendations and sizing queries.
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Requirements
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- Excellent written and spoken English and Hindi.
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- Strong communication and problem-solving skills.
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- Basic knowledge of Shopify and CRM tools (preferred).
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- Comfortable using Excel/Google Sheets.
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- Ability to multitask and work in a fast-paced environment.
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- Prior customer support or e-commerce experience is preferred.
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Preferred Skills
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- Experience handling WhatsApp Business, Instagram DMs, and email support.
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- Familiarity with courier tracking and order management.
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- Positive attitude with a customer-first mindset.
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What We Offer
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- Competitive salary.
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- Growth opportunities opportunities in a fast-growing D2C fashion brand.
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- Collaborative and energetic work environment.
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📌 Customer Service Representative (New Delhi)
🏢 Xtremex
📍 New Delhi
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