Job Description

Responsibilities:

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About the role

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The Key Account Director owns our most strategic manufacturing accounts, a small portfolio of high-value clients where the relationship operates at Transformation Head and CXO level. This is a deep relationship and growth role: working inside the client's transformation agenda, embedding across their manufacturing footprint, and expanding revenue through new use cases, plants, and divisions.

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What you will own

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• Own a portfolio of 3–5 assigned strategic accounts, P&L; accountability for retention and growth within each

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• Build and maintain C-suite and Transformation Head relationships, be the person clients call for strategic questions

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• Design account growth plans: new plants, divisions, and use cases; lead quarterly executive business reviews

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• Work cross-functionally with Product, Customer Success, and Migration to ensure delivery matches commitment

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• Identify risks early — churn signals, competitor activity and manage them proactively

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Persona

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Profile snapshot

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• Qualification: B.Tech preferred; MBA in Sales &

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Marketing an advantage

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• Experience: Minimum 10 years in enterprise SaaS; at

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least 5 in strategic account management

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• Track record: Proven USD 10M+ SaaS revenue in

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manufacturing vertical; manufacturing exposure is

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non-negotiable at this level

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• Relationships: Demonstrated ability to engage and

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influence at CXO and Transformation Head level

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What good looks like

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• Strategic depth: Thinks in multi-year account plans, not

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quarterly targets

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• Executive presence: Comfortable in a boardroom;

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credible with a CIO, COO, or CFO

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• Commercial acumen: Finds the expansion opportunity

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in every client conversation

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• Reliability: Does what they say — clients trust them

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more than their own vendors

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Key metrics

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• ARR expansion within portfolio (recent plants, divisions, use cases)

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• Renewal rate and executive relationship score across portfolio

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KPIs / Success Metrics

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- Revenue growth from key accounts
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- Account retention rate
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- Pipeline coverage (e.g., 3–4X)
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- Customer satisfaction (CSAT/NPS)
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- Deal closure rate
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Please share resumes with [email protected]

📌 Key Account Director (Noida)
🏢 A factory automation company (Funded Startup)
📍 Noida