Join our growing team where you will serve as the first point of contact for our international guests. This role requires a customer-focused professional with excellent English communication skills (both written and verbal), a robust attention to detail, and a natural flair for sales.
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We are seeking candidates who are available to join immediately and are currently based in the Delhi NCR region. This is a full-time, on-site role located in Gurugram, so please apply only if you are comfortable with daily commuting to the office.
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Experience Required: 1-2 years
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Key Responsibilities
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· Respond to booking enquiries from guests in a prompt, professional, and friendly manner
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· Understand guest needs and provide accurate, tailored solutions
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· Share detailed information on availability, accommodation types, locations, and services
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· Ensure a high level of customer satisfaction through clear and effective communication
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· Handle guest escalations and complaints with empathy, professionalism, and a solution-oriented approach
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· Collaborate cross-functionally with internal teams to drive sales and ensure seamless operations
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What We are looking for:
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· Excellent English communication skills (written & verbal)
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· Strong interpersonal and customer service abilities
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· A proactive mindset with a flair for sales
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· Good computer skills with the ability to multitask across systems
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· Interest in the travel & hospitality industry
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· Flexibility to work evenings and weekends
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· Degree in Tourism / Public Relations (preferred)
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What we Offer:
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· Training and development opportunities
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· Exposure to international guests and global standards
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· A dynamic and collaborative work environment with competitive salary and perks.
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If you are passionate about hospitality, delivering exceptional guest experiences and have good communication skills, we would love to hear from you!
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- #Hiring #HospitalityJobs #GuestExperience #Reservations #TravelIndustry #CustomerExperience #CareerOpportunity
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