Job Description

Location: Mumbai (on-site) · Experience: 2–5 years · Qualification: Graduate (any stream); MBA not required

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About Resollect

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Resollect is a fast-growing B2B SaaS and execution platform for banks, NBFCs, HFCs, and ARCs, powering legal recovery and collections across India — lakhs of legal notices, court filings, newspaper publications, and field actions executed through our vendor and partner network.

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The Role

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You will own on-ground execution of our legal recovery operations — notice printing and dispatch, newspaper publications, courier and postal coordination — by managing a network of vendors and ensuring every task is completed on time, tracked, and reported. You are the person who gets it done and always knows the exact status of everything.

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Responsibilities

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Notice Dispatch Operations

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- Own the end-to-end notice pipeline: print, sign, dispatch — coordinating printers, franking/postal vendors (India Post, Speed Post, couriers), and internal teams
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- Track every batch from generation to proof of delivery; chase PODs, manage RTO/undelivered cases, and maintain dispatch-level records
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- Ensure client SLAs and statutory timelines are never missed
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Newspaper Publication Management

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- Coordinate publication of possession/auction/statutory notices across newspapers and jurisdictions — obtain quotes, book slots, verify published copies, collect e-paper clippings and bills
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- Build and maintain a rate-card and vendor base of publication agencies across states
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Vendor Management

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- Onboard, negotiate with, and manage printing, dispatch, publication,



and allied vendors
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- Track vendor performance (TAT, error rates, cost); resolve escalations and replace underperformers
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- Verify vendor invoices against actual deliverables before payout approval
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MIS & Reporting

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- Own operational MIS end-to-end: batch-wise trackers, POD status, publication logs, TAT dashboards, exception reports
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- Publish daily/weekly status reports to clients and internal leadership
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- Maintain audit-ready records (dispatch proofs, PODs, published copies) for every client mandate
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Process Improvement

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- Build SOPs and checklists for every workflow; identify bottlenecks and cost-saving opportunities
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- Work with the product team to move manual trackers into our platform
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What we're looking for

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- 2–5 years in operations, vendor management, or back-office execution — logistics, courier/mailroom operations, BFSI ops, legal process, or print/publication industries are all relevant
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- Ruthless follow-up ability — you close loops without being reminded
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- Robust Excel/Google Sheets skills; comfortable maintaining and presenting MIS
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- Organized and detail-obsessed under high volumes and hard deadlines
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- Hindi + English required; Marathi and other regional languages a plus (vendor coordination across states)
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Why join

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- Own a core execution function at a fast-scaling legal-tech company serving leading lenders
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- Direct visibility to the founding team; your MIS is what leadership and clients run on
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- Grow into leading a multi-city operations team as volumes scale
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📌 Operations Associate (Mumbai)
🏢 Resollect
📍 Mumbai