Job Description

Hiring: Customer Service Coordinator | PlayAll | Savita Vihar, Delhi

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Excellent with people and even better at getting things resolved? Join PlayAll as a Customer Service Coordinator — the single point of contact for our customers across calls, WhatsApp, and email.

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Savita Vihar, Delhi (Head Office, On-site, Full-time) | 6 days/week | Up to ₹30,000/month (CTC) | Reports to: Operations Head

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About the Role We're looking for a Customer Service Coordinator to own customer queries end-to-end — from academy questions (fees, schedules, trials) to venue/booking issues (slots, cancellations, refunds) — across phone, WhatsApp, and email. You'll coordinate with Academy, Venue, and Finance teams to get customers fast, accurate answers.

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What You'll Do Customer Query Resolution (Calls, WhatsApp & Email)

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- Handle up to 150 inbound and outbound calls per day, plus WhatsApp and email queries
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- Resolve queries on fees, schedules, attendance, trials, slot bookings, cancellations, and refunds
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- Resolve on first contact wherever possible; escalate complex issues with full context
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- Keep a solution-first, empathetic tone in every interaction
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Complaint & Escalation Management

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- Log every query/complaint in the CRM/ticketing tracker
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- Ensure timely follow-up and closure within TAT
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- Flag recurring issues to the Operations Head for process fixes
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Cross-Team Coordination





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- Coordinate with Academy Managers, Venue/Facility teams, and Finance
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- Proactively update customers on their query status
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Reporting & Process Improvement

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- Maintain daily/weekly logs of volume, resolution time, and satisfaction
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- Share weekly reports with the Operations Head
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- Suggest process improvements from recurring feedback
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What We're Looking For

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- Graduate in any discipline
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- 1–3 years in customer service, customer support, or coordination (voice/chat/email)
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- Comfortable handling multiple channels at once, including up to 150 calls/day
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- Calm, empathetic problem-solver under pressure
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- Strong spoken and written English and Hindi
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- Comfortable with WhatsApp, Google Sheets/Excel, email, and basic CRM/ticketing tools
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- Highly organized with strong follow-up discipline
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What You'll Get

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- A sports-first, high-energy work culture
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- Growth path in a fast-scaling sports community platform
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- Hands-on exposure across customer experience, academy ops, and venue ops
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How to Apply Apply directly on LinkedIn (Easy Apply) or email your resume to [email protected] — shortlisted candidates will be contacted directly.

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- #CustomerService #CustomerSupport #Coordinator #DelhiJobs #Hiring #SportsJobs #CustomerExperience #NowHiring
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📌 Customer Service Coordinator (New Delhi)
🏢 PlayAll Sports
📍 New Delhi