Job Description

Role: Technical Program / Project Manager

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Domain: Travel / Airline (Passenger Service Systems - PSS)

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Experience: 12+ Years

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Location: Noida, Gurugram, Hyderabad, Pune

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Travel Requirement: Candidates must be willing to relocate and work onsite in Kenya for approximately 10 months as part of the engagement.

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About the Role

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We are looking for an experienced Technical Program / Project Manager with a strong background in the Travel and Airline industry, particularly Passenger Service Systems (PSS). The ideal candidate will be responsible for leading large-scale transformation, implementation, integration, and modernization initiatives while managing stakeholder relationships, delivery governance, and cross-functional teams.

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Key Responsibilities

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- Lead end-to-end delivery of Travel and Airline technology programs.
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- Manage project scope, schedules, budgets, risks, dependencies, and resource planning.
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- Work closely with airlines, business stakeholders, product teams, architects, and third-party vendors.
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- Drive implementation and enhancement initiatives related to Passenger Service Systems (PSS).
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- Coordinate multiple workstreams including Reservations, Inventory, Departure Control System (DCS), Loyalty, and Ancillary Services.
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- Establish project governance frameworks and ensure timely status reporting to senior leadership.
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- Manage program risks, issues, escalations, and mitigation plans.
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- Facilitate stakeholder meetings, steering committees, and executive reviews.
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- Ensure successful deployment, transition, and hypercare support activities.
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- Lead distributed teams across offshore, onsite, and client locations.
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Required Skills & Experience

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- 10+ years of experience in Project Management, Program Management, or Delivery Management.
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- Strong experience in Travel, Aviation, or Airline domain.
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- Hands-on exposure to Passenger Service Systems (PSS).
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- Experience managing complex integration and digital transformation programs.
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- Strong understanding of Agile, Scrum, Waterfall, and Hybrid delivery methodologies.
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- Expertise in project planning, budgeting, forecasting, risk management, and stakeholder communication.
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- Experience with JIRA, Confluence, MS Project, and reporting tools.
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- Excellent client-facing, leadership, negotiation, and communication skills.
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- Ability to manage multicultural teams and work in a highly dynamic environment.
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Preferred Experience

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- Experience working with airline platforms such as Amadeus, Sabre, Navitaire, or similar PSS solutions.
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- Exposure to airport operations, reservations, ticketing, check-in, departure control, and loyalty systems.
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- PMP, PRINCE2, Agile, SAFe, or Scrum certifications preferred.
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- Experience managing international programs and onsite customer engagement.
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Educational Qualifications

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- Bachelor's Degree in Engineering, Computer Science, Information Technology, or a related field.
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- Master's degree or Project Management certifications will be an added advantage.
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What We Offer

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- Chance to lead strategic airline transformation programs.
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- Long-term onsite international exposure in Kenya.
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- Collaboration with global stakeholders and travel industry leaders.
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- Career growth through large-scale digital and operational transformation initiatives.
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📌 Program Manager- Travel Technology (Noida)
🏢 Coforge
📍 Noida