Service Advisor
India (Remote) | Full-Time | Permanent Automotive | Mechanical Repairs | Customer Service & Quoting
Placed by Hotsourced connecting exceptional talent with world-class global companies.
automotive knowledge to make vehicle repairs simpler, clearer and less stressful for customers
.
Our client is a fast-growing UK automotive marketplace connecting drivers with trusted mechanics and repair specialists. Their goal is simple: take the confusion out of vehicle repairs by making it easier for customers to understand what their car needs, what it should cost and what happens next.
They are now looking for an experienced
Service Advisor
If you know your way around cars, enjoy solving problems and have a knack for explaining technical information in a way that customers understand,
Automotive experience is essential for this role.
You will use your Service Advisor experience and mechanical knowledge to understand customer-reported vehicle problems, ask the right questions, scope repair requirements and provide accurate, commercially appropriate quotes.
structured training will be provided
Handle inbound mechanical repair enquiries (100–150 per day).
Identify unusual, high-value or high-risk jobs and escalate appropriately.
Help minimise pricing disputes, misunderstandings and comebacks.
Support customer conversion and sign-up targets.
Essential — automotive experience required
experience as a
Service Advisor
automotive/mechanical
Strong practical knowledge of vehicle repairs,



mechanical faults and workshop processes.
Experience assessing repair requirements and providing automotive estimates/quotes.
Strong customer service and
spoken English.
Good commercial judgement around repair pricing.
Ability to explain technical information in plain English.
Comfortable working independently in a remote environment.
Please note: candidates without previous automotive/Service Advisor experience will not be considered.
Experience with automotive quoting, booking or CRM systems.
Experience within an automotive marketplace or garage network.
Consistently accurate and commercially fair mechanical quotes.
Solid customer conversion and sign-up performance.
fast-moving, customer-facing automotive role
You'll need to ask the right questions, draw on your automotive experience, make informed decisions and know when to seek a second opinion.
If you're an experienced
Automotive Service Advisor
who enjoys cars, problem-solving, customer interaction and commercial decision-making, we'd love to hear from you.
per annum, depending on experience.
Performance-related bonus or commission.
Fully remote role, based in India
Structured automotive estimating and SMART repair training.
Opportunity to develop expertise across mechanical and cosmetic repairs.
25 days' holiday plus public holidays.
Pension and additional benefits.
flexible weekend rota
, 3 weekends per month and enjoy 1 full weekend off
.

📌 Service Administrator - Customer Care (India)
🏢 hotsourced
📍 India