Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun
Interview Process: CD → Versant
Role Overview
We are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.
Required Skills
- 1–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
- Excellent verbal and written English communication.
- Comfortable handling customer interactions through voice, email, and chat.
- Positive technical aptitude and ability to learn new tools quickly.
- Experience with ticketing systems; ServiceNow is preferred.
- Basic knowledge of ERP systems, MS Office, and internet-based applications.
- Strong customer-handling and problem-solving skills.
- Ability to work under pressure and meet SLA/productivity targets.
Candidate Profile
- Customer-focused and results-driven.
- Positive attitude and quick learner.
- Strong attention to detail.
- Good team player.
- Flexible to work according to business requirements.
- Punctual and disciplined.
- High level of integrity.
- Comfortable working in US shifts and rotational work weeks.
📌 Customer Support (Bengaluru)
🏢 BCforward
📍 Bengaluru
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