We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
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Key Responsibilities:
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- Handle 70–100 inbound customer calls per day related to banking products and services
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- Resolve Level 1 customer queries accurately within defined turnaround times
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- Provide clear information, service support, and ensure first-call resolution wherever possible
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- Follow all process guidelines, quality standards, and compliance requirements
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- Maintain high standards of attendance, productivity, and schedule adherence
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Eligibility Criteria
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- Strong verbal communication skills with clear articulation
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- Hands-on experience managing high-volume inbound customer interactions in a contact centre environment
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- Willingness to work in a voice-based, customer-facing inbound process on a daily basis
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- Strong customer-centric attitude with a problem-solving mindset
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- Demonstrates patience, empathy, and active listening skills while handling customer queries
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- Ability to follow defined processes, scripts, and compliance guidelines
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- Open to a performance-driven work culture, including productivity, quality, and adherence metrics
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- Willingness to work in rotational shifts as per business requirements
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- Displays positive behaviour, resilience, and accountability in a fast-paced environment
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- Proven track record of good attendance and schedule adherence
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- Comfortable receiving feedback and coaching to improve performance
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- Should be reliable, disciplined, and professional at work
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Qualifications
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- Minimum: 10+2 / Graduate in any discipline.
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- 2+ years of experience in voice process/customer service.
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- Experience in [International BPO - Voice /BFSI/e-commerce/telecom] will be an advantage.
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Shift & Work Setting
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- Shifts: 24/7 rotational shifts. Must be willing to work on Saturdays and Sundays as required.
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- Week Offs: Two days off per week, which may include split week offs based on business needs.
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📌 Customer Service Specialist (Gurugram)
🏢 Anaptyss
📍 Gurugram
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