Company Description Kautilya Group is an Ahmedabad-based real estate developer with over two decades of experience in residential, redevelopment, land and infrastructure projects. The Group has delivered and developed projects across established and emerging areas of Ahmedabad, including Naranpura, Navrangpura, Chandkheda, Vaishnodevi, Shilaj.

As Kautilya Group continues to grow, we are building a team of responsible and proactive professionals who can take ownership, work collaboratively and contribute to creating lasting value for our customers and communities.

ABOUT THE ROLE
We are looking for an experienced Senior Client Relationship & Pre-Sales Manager to manage customer communication from the initial enquiry through pre-sales, site visits, booking and post-sales coordination.
The person will be expected to understand customer requirements, manage consistent follow-ups, support conversions, maintain accurate lead information and ensure that customers receive timely and skilled communication throughout their journey.
The selected candidate will report directly to the owner.

KEY RESPONSIBILITIES
Serve as a senior point of contact for prospective and existing customers
Manage enquiries received through calls, WhatsApp, digital campaigns and other lead sources
Understand customer requirements, budgets, preferences and purchase timelines
Qualify leads and prioritise follow-ups based on customer intent
Explain project details, pricing, configurations and sales processes clearly
Schedule and coordinate site visits with the sales team
Follow up with customers after site visits and support the conversion process
Manage customer communication from enquiry through booking and post-sales
Coordinate documentation,



payment milestone communication and customer updates
Maintain accurate CRM records, follow-up schedules and lead statuses
Ensure no enquiry or customer commitment is missed
Coordinate with the Sales Head and internal teams to resolve customer queries
Review lead quality, conversion progress and pending follow-ups
Prepare weekly and monthly reports on calls, site visits, conversions and customer status
Identify gaps in customer communication and recommend improvements
Support project launches, campaigns, events and high-volume enquiry periods
Maintain a professional and consistent customer experience across all touchpoints

REQUIRED QUALIFICATIONS
Minimum 4 years of relevant professional experience
Previous experience in real estate pre-sales, client relationships or sales coordination
Currently based in Ahmedabad
Available for a full-time, on-site role in Shilaj
Strong written and verbal communication skills
Strong understanding of lead qualification and customer follow-ups
Experience using CRM software and maintaining sales reports
Comfortable working with targets, conversion data and performance metrics
Strong coordination, organisation and problem-solving skills
Ability to manage multiple customers, priorities and timelines
Professional, patient and customer-focused approach
Working knowledge of Gujarati, Hindi and English

PREFERRED QUALIFICATIONS
MBA in marketing, sales or a related discipline
Experience in Ahmedabad’s residential real estate market
Experience managing both pre-sales and post-sales communication
Understanding of digital lead sources and campaign-generated enquiries

SALARY
Compensation will depend on previous experience, responsibilities handled, sales performance and demonstrated results.

📌 Senior Sales Manager (Ahmedabad)
🏢 Kautilya Group
📍 Ahmedabad