Serve as the primary operating interface between the client and company, bringing together talent, delivery, HR, operations, finance, technology, and governance teams to deliver against client commitments.

Conduct regular executive and operational governance reviews.

Own integrated plans covering hiring, onboarding, infrastructure, IT, security, facilities, training, knowledge transfer, and operational readiness.
Talent & Workforce Delivery
Identify hiring risks early and drive corrective actions.
Work with HR and business teams on onboarding, employee experience, retention, and workforce planning.

Own engagement scorecards across headcount, hiring, milestones, SLA/KPI performance, attrition, financial performance, client satisfaction, risks, and dependencies.
Run weekly operating reviews and monthly executive governance.
Translate contractual commitments into operational execution.

Commercial & Financial Management
Understand the SOW, pricing model, assumptions, and commercial commitments.
Identify scope changes and work with commercial teams on change orders.
Help clients move from initial staffing toward sustainable operating capabilities.




Identify opportunities for process improvement, automation, productivity, training, and AI adoption.
Client executives and sales team have transparent visibility into progress, risks, and decisions.
Initial engagements expand into broader, long-term client relationships.

Experience
~10+ years of experience in engagement management, program management, operations, managed services, GCCs, shared services, or technology services.
~ Experience managing complex client engagements involving multiple functions and senior stakeholders.
~ Experience establishing or scaling India-based delivery teams strongly preferred.
~ Experience managing commercial metrics and engagement financials.
~ Prior experience with GCC, BOT, managed capacity, shared services, or captive-center environments preferred.

Is comfortable working directly with senior client executives.
Can move between executive conversations and detailed execution.
Understands that successful GCC execution requires balancing client experience, people, delivery, and commercial performance.

📌 Sales - Client Director (Bengaluru)
🏢 Confidential
📍 Bengaluru