Job Description – Customer Support Associate

Position Overview

We are looking for a Customer Support Associate with 1–3 years of experience in customer support, service desk, or customer-facing roles. The ideal candidate should have excellent communication, customer-handling, follow-up, and coordination skills.

Key Responsibilities

- Handle and resolve customer queries, requests, and service-related issues.
- Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.
- Create, track, update, escalate, and close tickets within defined timelines.
- Monitor open and pending tickets and provide regular status updates to customers.
- Understand customer issues and communicate them clearly to the relevant technical teams.
- Follow SOPs, escalation matrix, and defined support processes.
- Ensure timely follow-up and resolution of customer issues.
- Handle multiple customer queries while working under pressure.
- Maintain proper communication and documentation of customer interactions.




- Provide excellent customer service and ensure customer satisfaction.

Required Skills

- 1–3 years of experience in customer support/service desk or a similar role.
- Strong customer-handling and communication skills.
- Excellent verbal and written communication.
- Good understanding of Incident & Service Request Management.
- Experience with ticket creation, tracking, updating, escalation, and closure.
- Knowledge of ticketing/ITSM tools such as ServiceNow, Jira, Remedy, or similar tools.
- Robust follow-up, coordination, and stakeholder-management skills.
- Good problem-solving and interpersonal skills.
- Ability to understand customer issues and coordinate effectively with technical teams.
- Willingness to work in rotational shifts as per client requirements.

How to Apply

- Interested candidates can share their updated CV at [email protected] or message on (phone hidden)/77158 90869

📌 Customer Support Executive (Sangli)
🏢 Crest IT Consulting
📍 Sangli