Work Timing
· This role requires the candidate to work USA East Coast hours .
About omniXM
omniXM is a SaaS-based market leader providing customer engagement solutions for the hospitality industry .
We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it.
Our solutions are deployed globally across 50+ Fortune 500 companies , and we’re just getting started!
If you enjoy daily challenges, consider yourself a self-starter , and thrive in a quick-growing, low-ego start-up environment , this role could be perfect for you.
Who We’re Looking For
A Customer Success Manager who:
· Thrives in a fast-paced, highly challenging, and rewarding environment
· Is passionate about helping customers improve their experience
· Excels in client-facing roles
· Enjoys coaching customers toward success
· Has strong business ethics and a service-oriented mindset
· Embodies startup culture with an “all hands-on deck” attitude
Your Typical Day Will Include
· On-boarding new customers
· Driving customer satisfaction through product adoption and usage
· Demonstrating the value of omniXM through exceptional customer support
· Building and strengthening customer relationships
· Identifying upsell opportunities
· Managing and responding to calls and emails
· Following up on customer communications
· Resolving and documenting customer issues across billing, product support, and account satisfaction
· Handling technical and non-technical inquiries with urgency
· Managing and supporting a set of named accounts
What You Need
· 2+ years of sales or business management experience
· BA/BS degree or equivalent practical experience
· Experience handling a high volume of customer requests/emails
· Strong communication and presentation skills (phone, video, email)
· Resourcefulness and a bias for action
· Excellent verbal and written communication
· Strong organizational and multitasking skills under deadlines
· Understanding of SaaS business models and Customer Success frameworks
· Enthusiasm for technology and quick learning ability
· Ability to ask strategic questions in senior corporate environments
· Patience, positivity, and calmness during crises
What We Offer
· Competitive salary plus bonuses
· Family-first culture with strong life-work balance
· Freedom and flexibility to influence and guide the company’s direction
· Learn more at: https://www.omnixm.com
📌 Customer Success Manager (Pune)
🏢 omniXM
📍 Pune
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