Vice President – Total Rewards Location: India (with global exposure – India, Philippines, USA) Function: Human Resources Reports to: Chief People Officer Role Purpose The Vice President – Total Rewards will be responsible for building and institutionalizing a scalable, compliant, and data-driven rewards ecosystem for all 3 countries for Knack RCM. This role will drive compensation strategy, benefits, statutory compliance, and reward cycles, ensuring alignment with business growth, productivity metrics, and market competitiveness. Key Responsibilities 1. Compensation & Benefits Strategy and Design - Design, evaluate, and continuously improve pay structures, salary bands, and incentive frameworks aligned to business goals and industry benchmarks. - Lead compensation benchmarking through participation in market surveys and external data sources. - Build and manage retention strategies including critical talent compensation, variable pay design, and special incentive plans. - Drive salary structuring and harmonization across roles, levels, and geographies as the organization scales. - Lead job architecture and role levelling – build a career framework design - Partner with business leaders to align rewards with productivity, performance, and profitability metrics. 2. Benefits Management - Design and manage cost-effective and competitive benefits programs that support employee well-being and retention. - Own end-to-end benefits administration, including health insurance, term insurance, enrolments, renewals, and vendor management. - Manage employee claims processes in partnership with brokers/insurers, ensuring timely resolution and high employee satisfaction. - Develop and administer employee benefits programs related to wellness initiatives, leave benefits,



and other employee welfare schemes. - Ensure compliance with applicable labour laws, tax requirements, statutory benefits, internal policies, audit standards, and data privacy requirements. - Continuously evaluate benefits offerings to balance cost optimization with market competitiveness. - Act as the first point of contact for employee queries related to payroll, compensation, and advantages, ensuring timely and accurate resolution. 3. Statutory Compliance & Governance - Manage end-to-end statutory compliance including ESIC, PF, PT, and other applicable regulations. - Oversee UAN generation, filings, contribution management, and employee separation/closure formalities. - Coordinate statutory returns, audits, and compliance reporting with internal and external stakeholders. - Ensure payroll and compliance processes are documented, audit-ready, and compliant with regulatory requirements. - Maintain compliance calendars with zero lapses. 4. Compensation Cycle Management - Execute the annual performance and compensation review cycle end-to-end, including: - Appraisal governance - Increment and bonus modeling - Budget tracking and adherence - System updates and rollout communication - Ensure fairness, consistency, and performance differentiation in compensation decisions. - Provide data-driven insights to leadership during compensation reviews. 5. Reporting,



Analytics & Governance - Support with inputs for Nominations and renumerations committee meetings - Generate and analyse compensation dashboards, and compliance records. - Generate insights on compensation trends, attrition risks, cost optimization, and incentive effectiveness. - Build executive dashboards linking cost to productivity and business outcomes. - Ensure all compensation and benefits documentation is accurate and audit-ready. Required Qualifications and Experience • Bachelor’s degree in Human Resources, Business Administration, Finance, Commerce, or a related discipline; master’s degree or MBA is preferred. • 15+ years of progressive HR experience, with significant experience in compensation, benefits, total rewards and HR analytics. Prior experience in services/BPM/RCM organizations with experience of working with India and Philippines/USA • Strong understanding of compensation design, salary benchmarking, job evaluation, benefits administration, and incentive plan management. • Experience working with HRMS, payroll systems, compensation planning tools, survey platforms, and advanced spreadsheet or analytics tools. • Knowledge of compensation structures and benefits administration • Strong analytical and data interpretation skills with proficiency in Excel & reporting tools • Good understanding of labor laws, wage code and compliance requirements • Strong communication and interpersonal skills • Ability to interpret market data and translate insights into practical reward recommendations. • Excellent stakeholder management skills with the ability to influence senior leaders and cross-functional teams.

📌 Vice President (Mumbai)
🏢 Knack RCM
📍 Mumbai