At Genpact we don't just adapt to change—we drive it. AI and digital innovation are redefining industries and we're leading the charge. Genpact's AI Gigafactory our industry-first accelerator is an example of how we're scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that's shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at genpact.com and on LinkedIn X YouTube and Facebook.
We are inviting applications for the role of Service Delivery Leader- F&A;/ RTR Major/ CA or CWA preferred
In this role you will be responsible for all the activities related to RTR, OTC and PTP domain. Should be open to work in any shift as per the business requirement
Management experience and leadership skills to drive strategic planning.
• Lead end-to-end RTR delivery including project setup billing collections and payments invoice processing & dispute management.
• Design and implement standardized processes aligned with ERP and other implementation
• Partner with Data & Analytics to drive insight reporting and cash flow forecasting.




• Develop leadership depth and foster a continuous improvement mindset across the tower of PTP O2C.
• Define & enforce credit policies based on customer segments (corporates institutes dealers)
• Perform review of monthly & YTD performance and provide analysis to optimize performance and profitability.
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
B. Com Graduation (MBA – Finance preferred)
• Proficient in MS Office applications especially in MS Excel
• Should have experience in SAP Oracle
Experience
• experience in Record to report, Order to Cash & Procure to Pay especially Reconciliations & GL with leadership within shared services.
Be a transformation leader – Work at the cutting edge of AI automation and digital innovation
· Accelerate your career – Get hands-on experience mentorship and continuous learning opportunities
· Thrive in a values-driven culture – Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Genpact is an Equal Chance Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.

📌 Service Delivery Leaders for the Disputes Resolution Service (Gurugram)
🏢 Genpact
📍 Gurugram