We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )

E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-

~ To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

Your core job is to own our customer relationships , make them successful and fans of BiteSpeed.

~ Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

~ Managing cross-sells for new products and renewals ,



owning expansion revenue at an account level.

~ Building the playbook for our customer success function to scale for the next stage of growth.

You care about delivering a service experience that parallels a Michelin star Italian restaurant.

~ You genuinely like helping people and making them successful.

~ You have 4+ years of work experience in customer success with technical understanding of the product

~ Personal Transformation
Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

~ Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

~ Cult Fitness Membership - All work and no play makes jack a dull boy. If this sounds compelling drop a personal note with why you'd want to work with us and what makes you a good fit on [email protected] them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to talent@bitespeed.

📌 Senior Customer Success Manager (Digital) (Bengaluru)
🏢 BiteSpeed
📍 Bengaluru