Job Description Job Title: Balance Collection Executive n Location: Hyderabad n Work Mode: Work From Office n Working Days: 6 days a week n n Overview : We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires robust communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently. n n Key Responsibilities : n • Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments. n • Ensure timely collection of outstanding balances as per defined payment schedules. n • Clearly explain payment plans, due dates, and payment processes to learners. n • Address and resolve basic queries related to payments, invoices, and dues. n • Maintain accurate records of follow-ups and updates in CRM/internal systems. n • Coordinate with Finance,
Admissions, and Operations teams for payment tracking and issue resolution n • Escalate long-pending or critical cases as per the defined escalation matrix. n n Required Skills : n • Strong communication skills in English, Telugu and basic Hindi. n • Good negotiation and follow-up abilities. n • Basic knowledge of MS Excel and CRM tools. n • Ability to manage multiple learner accounts simultaneously. n • Strong problem-solving and learner-handling skills. n n Eligibility Criteria : n • Graduate in any discipline. n • 0–3 years of experience in collections, customer support, or operations. n • Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage