We are seeking a motivated and enthusiastic fresher keen to kick start their carrier in Technical Support Engineer. As a fresher, you will assist customers in troubleshooting and resolving technical issues related to our products and services. Your primary responsibilities will include providing timely and effective support via phone, email, or chat, diagnosing technical problems, and guiding users through step-by-step solutions.
You will collaborate with the engineering team to escalate unresolved issues and contribute to knowledge base articles. Candidates should possess a solid understanding of computer systems, networking, and software applications.
Excellent communication skills and a passion for technology are essential for success in this role.
Qualifications:
Any Bachelors degree with excellent communication
Basic knowledge of operating systems and networking concepts
Ability to work in a rapid-paced setting
Problem-solving mind-set and a customer-first attitude