Roles and Responsibility
Develop and implement effective customer service strategies to enhance customer satisfaction.
Manage and resolve customer complaints professionally and promptly.
Collaborate with internal teams to ensure seamless delivery of services.
Analyze customer feedback and provide insights to improve business operations.
Build and maintain strong relationships with key customers and stakeholders.
Identify and develop plans for current business opportunities.
Job Requirements
Proven experience in customer service or a related field.
Solid communication and interpersonal skills.
Ability to work in a fast-paced workplace and meet deadlines.
Excellent problem-solving and analytical skills.
Experience working with customers in the Chemicals - Paints industry is preferred.
Strong leadership and team management skills.