Key Responsibilities
Sales Coordination
Coordinate with sales executives, customers and factory.
Prepare quotations, proforma invoices and order documents.
Maintain and update leads and enquiries in CRM.
Follow up with customers for quotations, orders and pending requirements.
Track orders from enquiry to dispatch and installation.
Coordinate with the Bhiwandi factory for production and dispatch.
Maintain customer and project-wise databases.
Coordinate samples and approvals.
Payment & Receivable Follow-up
Maintain customer outstanding statements.
Follow up for pending payments.
Prepare weekly receivable and overdue reports.
Track retention amounts and expected payment dates.
Escalate delayed payments to the Sales Head/Management.
MIS & Reporting
Daily enquiry report
Quotation and follow-up report
Order booking report
Dispatch report
Collection report
Outstanding report
Salesperson-wise performance report
Project-wise sales pipeline
Pending sample/approval report
Administration
Handle day-to-day office administration.
Maintain office records and documentation.
Coordinate stationery, courier, housekeeping and office supplies.
Maintain attendance and basic employee records.
Coordinate with vendors and service providers.
Handle incoming calls, emails and general office communication.
Coordinate meetings and appointments.
Customer Service
Handle routine customer queries.
Coordinate customer complaints with the relevant departments.
Track complaint resolution.
Ensure customers receive timely updates.
Required Skills
Excellent communication and follow-up skills
Valuable knowledge of MS Excel / Google Sheets
CRM experience preferred
Valuable Hindi and English communication; Marathi preferred
Solid organizational skills
Ability to manage multiple projects simultaneously
Construction/building-material industry experience preferred
Key Performance Indicators
The candidate will be evaluated on:
100% CRM and enquiry updating
Timely quotation follow-up
Accurate order documentation
Daily MIS reporting
Customer and payment follow-up
Effective coordination between sales office and factory
Minimum errors in order and dispatch coordination