We are looking for candidates with FF & Bucket 1 team experience only, specifically in Personal Loans. The ideal candidate should be DRA Certified and have a robust background in recovery and collections.
Roles and Responsibility
Manage and resolve customer complaints professionally.
Develop and implement effective collection strategies to meet targets.
Build and maintain solid relationships with customers and internal stakeholders.
Conduct thorough analysis of customer data to identify trends and patterns.
Collaborate with cross-functional teams to achieve business objectives.
Provide excellent customer service and ensure high levels of customer satisfaction.
Job Requirements
DRA Certified with experience in recovery and collections.
Robust knowledge of personal loans and collections processes.
Excellent communication and interpersonal skills.
Ability to work in a rapid-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience working with FF & Bucket 1 team is mandatory.