We are hiring a Senior ITSM Specialist to manage end-to-end IT Service Management processes, including Incident, Problem, Change, and Infrastructure Release Management.
The role involves handling P1/P2 major incidents, driving root cause analysis (RCA), governing CAB/ECAB changes, and ensuring smooth infrastructure releases with minimal business impact. The candidate will ensure SLA compliance, provide stakeholder communication, and deliver service stability through continuous improvement initiatives.
Robust experience in ITIL processes, major incident management, ITSM tools (ServiceNow/Remedy), and production support settings is required. Exposure to BFS domain, reporting (Power BI), and DR/BCP will be an added advantage
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Mandatory Skills : Major incident management, Problem Management, Service Management, ITSM, Stakeholder Management
Positive to Have Skills : Power BI, Knowledge Management, Configuration and Asset Management, Disaster Recovery Test Planning