Role & responsibilities
Handle incoming calls, emails, and chat support to resolve customer queries promptly.
Guide customers through the usage of the company's app and services.
Address complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain accurate records of customer interactions and transactions in CRM tools.
Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.
Educate customers on current offerings, promotions, and features of Visit Health.
Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.
Collect and share customer feedback to improve processes and services.

Preferred candidate profile
Graduate in any discipline (preferred: Healthcare, Business, or related fields).
2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).
Excellent communication skills in English and Hindi (both written & verbal).
Robust problem-solving skills with empathy and patience.
Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.

📌 Customer Service Executive Delhi
🏢 Jobs Territory
📍 Delhi