Role & responsibilities
Listen to customers concerns, issues and questions
Resolve customers’ concerns and answer customers’ questions to your best ability
Maintain a positive attitude and calmly respond to customers’ complaints
Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
Engage with customers through chat platforms in a skilled and courteous manner.
Respond promptly to customer inquiries, providing accurate and relevant information.
Utilize pre-established scripts and guidelines to handle common inquiries and scenarios.
Continuously enhance product knowledge and customer service skills through ongoing training.
Excellent computer skills with positive typing speed and toggling between windows.
Proficiency in Excel and Google sheet
Positive Communication Skills
Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc
Maintaining daily MIS reports