Roles and Responsibility
Manage and resolve complex customer complaints professionally and courteously.
Provide expert guidance on products and services to customers via phone, email, or chat.
Collaborate with internal teams to enhance operational efficiency and customer satisfaction.
Analyze customer feedback to identify areas for improvement and implement changes.
Develop and maintain thorough knowledge of company products and services.
Ensure compliance with company policies and procedures.

Job Requirements
Proven experience in a BPO/Call Centre workplace, preferably in a customer-facing role.
Excellent communication and problem-solving skills, with the ability to work under pressure.
Solid analytical and critical thinking skills, with attention to detail.
Ability to work collaboratively as part of a team, focusing on customer-centric solutions.
Familiarity with industry-specific software and technology is an asset.
Robust time management and organizational skills, with the ability to prioritize tasks effectively.

📌 Operations Customer Expert Chennai
🏢 TP
📍 Chennai