Roles and Responsibility
Lead and manage a team of quality professionals to ensure high-quality service delivery.
Develop and implement quality control processes and procedures to meet business objectives.
Conduct regular audits and reviews to identify areas for improvement and provide coaching and training to team members.
Collaborate with other departments to resolve customer complaints and issues.
Analyze data and metrics to identify trends and opportunities for quality improvement.
Implement corrective actions to address quality concerns and improve overall performance.

Job Requirements
Proven experience in quality assurance and leadership, preferably in a BPO/Call Centre environment.
Solid knowledge of quality control processes and procedures.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills with attention to detail.
Experience with quality management tools and software is an asset.

📌 Quality Team Leader Mumbai (India)
🏢 TP
📍 India