Roles and Responsibility
Maintain daily activities and routines to ensure smooth operations.
Ensure SLAs are achieved and proactively work to maintain them, providing excellent customer service.
Collaborate with cross-functional teams to resolve customer complaints and issues.
Develop and implement process improvements to enhance customer satisfaction.
Analyze customer feedback and provide insights to improve overall customer experience.
Work closely with the team to achieve project goals and objectives.

Job Requirements
Robust understanding of platform planning and network design principles.
Excellent communication and interpersonal skills for effective teamwork.
Ability to work in a fast-paced environment and meet deadlines.
Solid problem-solving skills to analyze complex issues and develop creative solutions.
Proficient in using computer systems and software applications for task management.
Robust attention to detail to maintain accurate records and reports.

📌 Junior Customer Service Executive Chennai (India)
🏢 Tata Communications
📍 India