Job Summary

Job Title: Team Lead Operation

Qualification: Graduated

Relevant Experience: 5+ Years

Must Have Skills
Excellent communication skills (UK/US/Australian voice process)
Robust team handling and people management skills
Experience in inbound customer support operations
Positive knowledge of KPIs, SLA, and performance management
Ability to handle escalations and drive team performance

Valuable Have Skills
Exposure to multiple international processes
Stakeholder management
Basic reporting and Excel skills
Training and mentoring experience

Roles and Responsibilities
Manage and lead a team in international voice process
Monitor team performance and ensure KPIs/SLA targets are met
Handle customer escalations and provide resolution
Conduct regular team reviews, feedback,



and coaching sessions
Coordinate with internal stakeholders for smooth operations
Drive productivity, quality, and customer satisfaction

Location

Hyderabad

Job Type

Permanent

Notice Period

Immediate joiners or up to 30 days

Mode of Interview

Virtual

Shift Timing

Rotational shifts

Mode of Work

Work from Office

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📌 W Team Lead Operation Hyderabad
🏢 Black And White Business Solutions
📍 Hyderabad