Roles and Responsibility
Develop and implement comprehensive talent strategies to drive business growth and excellence.
Lead and manage a team of talent professionals, providing guidance and support to ensure success.
Collaborate with cross-functional teams to identify and develop key performance indicators (KPIs) for talent management.
Design and deliver training programs to enhance employee skills and knowledge.
Analyze data and metrics to measure the effectiveness of talent management initiatives.
Foster a culture of continuous learning and development within the organization.
Job Requirements
Proven experience in talent management and development, preferably in the BPO/Call Centre industry.
Robust leadership and management skills, with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
Ability to analyze data and metrics to inform decision-making.
Robust problem-solving and strategic thinking skills, with the capacity to adapt to changing priorities.
Experience with talent management tools and technologies, such as HRIS and performance management systems.