Role & responsibilities
Answering incoming calls from customers in a qualified and courteous manner
Listening actively to customers and asking probing questions to fully understand their needs and concerns.
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking prospects to upsell.
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
Meeting or exceeding individual and team sales targets.
Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Preferred candidate profile
Excellent verbal and written communication skills in English.
Comfortable working in a rapid-paced environment.
Flexibility to work in rotational shifts, including evenings, weekends

Perks and benefits

Home Pick and Drop

Lucrative Salary and Incentives

Easy selection

📌 Walk In Analyst Navi Mumbai
🏢 eClerx
📍 Navi Mumbai