Roles and Responsibility
Manage and lead a team of operations specialists to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze operational data to identify areas for improvement and optimize processes.
Coach and mentor team members to enhance their skills and performance.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
Strong understanding of operational processes and procedures.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Robust problem-solving and analytical skills.
Experience in managing and engaging a team to achieve business goals.
📌 Team Leader Operations Thane
🏢 TP
📍 Thane
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