Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide timely and effective solutions to customers via phone, email, or chat.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to enhance customer experience and satisfaction.
Identify and escalate complex issues to senior management when necessary.
Develop and implement process improvements to boost efficiency and productivity.
Job Requirements
Excellent communication and interpersonal skills.
Ability to work in a fast-paced setting with multiple priorities.
Robust problem-solving and analytical skills.
Proficiency in using computer software applications and technology.
Ability to adapt to changing situations and priorities.
Robust attention to detail and organizational skills.
Typing speed of 30 WPM.
Language proficiency in B2.
Educational qualifications: 10th + 2.