Roles and Responsibility
Lead and manage a team of operations specialists to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze performance metrics and provide feedback to team members.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements
Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
Solid leadership and management skills, with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
Ability to analyze complex data and provide actionable insights.
Solid problem-solving and decision-making skills, with the ability to think critically and creatively.
Experience with process improvement initiatives and change management.
A graduate degree is required for this position.

📌 Team Leader Operations Malad (India)
🏢 TP
📍 India