Roles and Responsibility
Develop and implement effective employee relations strategies to enhance workplace culture and productivity.
Foster positive relationships with employees, management, and other stakeholders through regular communication and feedback sessions.
Handle employee complaints and resolve conflicts fairly and promptly.
Collaborate with the HR team to develop and implement policies and procedures that promote a positive work setting.
Provide training and coaching to employees on conflict resolution, harassment prevention, and diversity and inclusion.
Analyze employee data and trends to identify areas for improvement in employee relations.
Job Requirements
Proven experience as an Employee Relations Specialist or similar role in the BPO/Call Centre industry.
Excellent communication, interpersonal, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Solid analytical and organizational skills with attention to detail.
Experience with HRIS systems and software applications.
Ability to work independently and as part of a team.