Role Purpose
Provide techno-functional support and enhancement capability for Microsoft Dynamics 365 CRM.
Key Responsibilities
Support D365 CRM incidents and service requests.
Analyse functional and technical issues.
Configure CRM components.
Support workflows, integrations and customizations.
Perform impact analysis for changes.
Support testing and deployment.
Maintain configuration/documentation.
Coordinate with Microsoft/OEM support.
Identify automation prospects.