Roles and Responsibility
Maintain daily activities and routines to ensure smooth operations.
Ensure SLAs are achieved and proactively work to maintain them, focusing on quality and customer satisfaction.
Collaborate with cross-functional teams to resolve issues and improve processes.
Analyze data and metrics to identify areas for improvement and implement changes.
Develop and maintain documentation of processes and procedures.
Provide excellent customer service through various communication channels.
Job Requirements
Strong understanding of platform planning and network design principles.
Excellent communication and problem-solving skills.
Ability to work in a quick-paced setting and meet deadlines.
Solid analytical and organizational skills with attention to detail.
Experience with customer service tools and software is an added advantage.
Ability to work collaboratively as part of a team.
📌 Junior Customer Service Executive Chennai
🏢 Tata Communications
📍 Chennai
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