Roles and Responsibility
Develop and implement effective training programs for employees to enhance their skills and knowledge.
Provide expert guidance and support on various subject matter-related queries and issues.
Collaborate with cross-functional teams to identify and resolve complex problems.
Analyze data and metrics to measure performance and provide recommendations for improvement.
Stay updated with industry trends and developments to continuously improve processes and procedures.
Mentor and coach junior team members to help them grow and develop their skills.
Job Requirements
Solid understanding of BPO/Call Centre operations and management principles.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
Ability to analyze complex data and provide insightful recommendations.
Robust problem-solving and critical thinking skills, with attention to detail and accuracy.
Experience in developing and implementing training programs, focusing on adult learning principles.
Robust leadership and mentoring skills, with the ability to motivate and inspire team members.