Roles and Responsibility
Develop and implement effective employee relations strategies to enhance workplace culture and productivity.
Manage employee complaints, conflicts, and disciplinary actions fairly and promptly.
Collaborate with management to develop and implement HR initiatives that align with business objectives.
Provide guidance on company policies, procedures, and regulatory requirements to employees.
Conduct training sessions and workshops on employee relations, harassment prevention, and diversity and inclusion.
Analyze trends and metrics to identify areas for improvement in employee relations.
Job Requirements
Bachelor's degree in Human Resources or related field.
Proven experience in employee relations, preferably in a BPO/Call Centre industry.
Solid knowledge of employment laws, regulations, and industry best practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Proficient in MS Office and other HR software applications.