Broad outline of the Role
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications Experience
Graduate with 3-4years of experience
Other Knowledge Skills
Demonstration of problem-solving skills
Prior experience of providing customer service support in rapid paced, high availability, 24X7 settings.
Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.