Roles and Responsibility
Lead and manage a team of quality specialists to ensure high standards of service delivery.
Develop and implement effective quality control processes and procedures.
Conduct regular audits and reviews to identify areas for improvement.
Collaborate with cross-functional teams to resolve customer complaints and issues.
Analyze data and metrics to measure performance and identify trends.
Provide training and coaching to team members to enhance their skills and knowledge.
Job Requirements
Proven experience as a Quality Team Leader or similar role.
Solid knowledge of quality management principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience with quality control tools and software.
📌 Quality Team Leader Mumbai
🏢 TP
📍 Mumbai
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