Roles and Responsibility
Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze operational data to identify trends and areas for improvement.
Implement quality control measures to ensure high standards of service delivery.
Coach and develop team members to enhance their skills and performance.
Job Requirements
Proven experience in a leadership role within the BPO/Call Centre industry.
Solid understanding of operational processes and procedures.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced setting and adapt to changing priorities.
Solid analytical and decision-making skills with attention to detail.
Experience in managing and developing high-performing teams.
📌 Team Leader Operations Bengaluru
🏢 TP
📍 Bengaluru
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