We are looking for a highly skilled and experienced Team Leader to join our team in the International region. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility
Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Provide coaching and training to team members to enhance their skills and performance.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Ensure compliance with company policies and procedures.

Job Requirements
Minimum 2 years of experience in customer experience management or a related field.




Strong knowledge of customer service principles and practices.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a quick-paced workplace and adapt to changing situations.
Solid analytical and decision-making skills.
Experience with team management and development.
Teleperformance is an Equal Opportunity Employer.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.

📌 Team Leader Gurugram
🏢 TP
📍 Gurugram