Role & responsibilities

We are seeking an experienced M365 Administrator and IT Support Manager to lead workspace migrations, manage user access, and oversee day-to-day IT operational support. The ideal candidate will have extensive hands-on experience managing Microsoft 365 Admin Center, facilitating data migrations, and supporting end-user hardware and software setups.

Key Responsibilities:
Manage M365 Admin Center activities: user provisioning, license management, password resets, and access controls.
Lead workspace migration initiatives, supporting users transitioning from legacy platforms (e.g., Google Workspace/Gmail/Google Drive) to Microsoft 365 (Outlook, OneDrive, Teams, SharePoint).
Troubleshoot end-user productivity tools, OneDrive synchronization issues, email setups, and system configurations.
Oversee hardware and laptop staging, OS setup, application deployment,



and security policy enforcement.
Collaborate with global stakeholders to manage change requests, prioritize support backlogs, and deliver basic tool training to end-users.

Required Skills & Qualifications:
Core Expertise: Microsoft 365 Admin Center, SharePoint Online, PowerApps, Power Automate, OneDrive, MS Teams, Outlook.
Technical Support: Laptop Configuration, OS Staging, User Access Management, Hardware/Software Troubleshooting.
Migration Experience: Hands-on experience with workspace data transfer, tenant migrations, and post-migration support.
Robust stakeholder management and SLA tracking capabilities.

Preferred candidate profile

Candidates are willing to work in US Shifts

📌 It Support Lead* /systems Administrator Hyderabad (India)
🏢 Apcell Infotech
📍 India